Answers to the
questions we get asked the most.
Pricing, MOQs, payment, printing, shipping, returns — the practical stuff. Can’t find what you’re looking for? Hit Contact and we will reply within 4 working hours.
Orders
What is the minimum order quantity (MOQ)?
For ready-stock items the MOQ is 100 pieces (in multiples of 5 per size, colour and style). For cut-and-stitch / custom orders the MOQ is 500 pieces per design with an XS–2XL average ratio.
How do I place a bulk order?
Three options: (1) browse the catalogue and add to cart for ready-stock items; (2) hit Get a quote for custom 500+ runs and our team replies in 24 hours; (3) WhatsApp us at +91 90-991-991-06 with what you need — we're fastest there.
Payment
What payment methods do you accept?
Three: Razorpay (cards / UPI / netbanking, instant), direct UPI (gepton@ybl), and direct bank transfer (SBI · GEPTON · 39983352036 · IFSC SBIN0018455). For UPI & bank you upload a screenshot at checkout and we manually confirm — these methods get a 1% discount on the bill.
Shipping
What is your production and delivery timeline?
Ready-stock plain orders dispatch next working day after full payment, and reach you in 3–6 working days. Ready-stock with custom print: 7–10 working days door-step. Cut-and-stitch (custom) orders: 14–18 working days. Rush production for events: 8–10 working days. See the full table on the Shipping policy.
Do you ship pan-India? What about non-serviceable pincodes?
Yes — pan-India through Delhivery, Blue Dart, DHL, FedEx, DTDC and India Post. Delivery is free on orders above ₹25,000 to serviceable pincodes. If your pincode is not directly serviceable, our team will quote alternate-courier charges within 24 hours, and you choose to proceed at actual cost or get a full refund.
Printing
Which printing methods do you offer?
Eight: DTF (default for most fabrics, all-colour), Screen (best for solid colours, large runs), Embroidery (premium polos / caps, MOQ 100), Sublimation (polyester only, edge-to-edge full-colour, not on black), DTG (photo-quality on cotton, MOQ 500), Vinyl, Rubber and Plastisol (MOQ 500 each).
Samples
Can I get a fabric / sample before placing the bulk order?
Yes. Sample charges range from ₹586 to ₹2,031 depending on the item — they include courier and GST. The sample charge is fully adjustable against your bulk order if you proceed within 30 days. Request via Contact with your shipping address.
Returns
Can I return or get a refund?
Custom-printed merchandise is non-returnable except for manufacturing defect or wrong product shipped — we reprint or refund 100%. Damaged-in-transit claims need an unboxing video shared on WhatsApp within 48 hours. Refunds can land in original payment, your GepX wallet (instant + 2% bonus) or via NEFT. Full policy: Refund policy.
Branding
Can I do white-label / custom branding?
Yes — we run white-label for D2C brands and college fests. Custom neck label, hangtag, packaging — your brand only, GepX invisible. Mutual NDA on day 1. MOQ for white-label: 500 pieces per design. Talk to us via the Branding page.
General
Do you store my custom artwork? Is it secure?
We store approved artwork for 12 months for reorder convenience and reprint coverage, then archive it. Artwork is never reused or resold — we sign NDAs for white-label work. Full data handling on Privacy policy.
Still have questions?
Real humans on WhatsApp, email or the contact form — we reply fast.